Markus Adomeit Director

“Great names for the two-day Congress program, which is under the heading ‘Customer dialogue of the future’ event is only as good as its speakers and a look at the speakers list suggests: the CC science 2009 is a must-have for all the customer dialogue of the future” have firmly in mind! The overview of speakers reads like a cross-industry who’s who”in the field of customer communication. “So, the first day of the Congress, with a focus on is future” and science “opened by the renowned Cologne trend researcher Ulrich Eggert and BVMW Board member Dr. Jochen Leonhardt. In the other lectures and panel discussions are on September 15, 2009 including Christian Sajons (Central Europe Regional Director tele lens performance), Nael el Sayed (Managing Director asdirekt, Axel Springer) and Thomas Dehler (Managing Director Value5) as well as Silke Bartsch (Deputy Director of the Institute of marketing at the Ludwig-Maximilians-University Munich), Dr. Gerhard Wohland (head of Department Comperdi) and Markus Adomeit (Managing Director FGM Forschungsgruppe media) involved. “” The second day for the CC science 2009 is dedicated to focus on business “and practice”.

“And also the keynote of the second day is reserved for a well-known speakers: Harald Kling, Managing Director of is Chris DialogGroup, on the practice day on the subject of successful customer service is a life’s work” the introduction lecture. Also on September 16, 2009 programmatically with: Thomas Tannhauser (member of the Executive Board of TRANscom worldwide), Rudiger Wolf (General Manager TAS Mulheim) and Erik A. Feingold (CEO GOLD GATE). In the context of TeleTalk trade forum”(only to 15.09) as well as present a Congress accompanying trade fair also leader in technology and communications company with their latest solutions and offers all preceded the Symantec Germany GmbH, the 4com GmbH & co. KG, the HL komm telekommunikations GmbH, the ASC telecom AG, IBM Germany, bfkm thimble + seidel, the Shop4telecom GmbH, the ITyX solutions AG, call-center-Scout, Interactive Intelligence Inc., sonal-Software GmbH and the buw group of companies.

“ERGO: concentrated knowledge around customer dialogue of the future” exist only to CC science 2009 on the 15th and 16th September 2009 at the University of Leipzig. The complete program with all speakers: cc-science.eu/ccs2009/agenda/tagesplanung/ CC science 2009 at a glance: “Customer dialog of the future” 15. & September 16, 2009 University of Leipzig the CC science 2009 is the University of Leipzig under the auspices of the Institute of Business Informatics, of the Institute for operations research and corporate management (ifu) at the Martin-Luther-University Halle-Wittenberg, the industrial Leipzig, Bundesverband SMEs (BVMW) Chamber of Commerce and trade associations call center Forum Germany, call-center-forum.at (Austria) and Callnet.ch (Switzerland). The CC science 2009 is being organised by itCampus group and TeleTalk and supported by the Symantec Germany GmbH, the 4com GmbH & Co. KG, the HL komm telekommunikations GmbH, of ASC telecom AG, IBM Germany, bfkm thimble + seidel, of Shop4telecom GmbH, the ITyX solutions AG, call-center-Scout, Interactive Intelligence Inc., sonal-Software GmbH, the buw group of companies, the Initiative Mittelstand, the Association of voluntary self-monitoring body for value-added services (FST), as well as the magazines radio show, contact management, call center for finance, CCjournal magazine, the call center of site of the competence, projektwerk.

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